FAQs

Our top priority is our customers. We will go the extra mile to make sure that our clients are completely satisfied with our services. We are an honest and reliable service that takes pride in cleaning so you can spend time on more important things in your life.

We service most of Elmore, Autauga, and Montgomery counties, including Montgomery, Millbrook, Prattville, Wetumpka, Elmore, Coosada, & Deatsville.

Yes! Your safety and protection are a top priority.

Yes, all of our employees are background checked for your protection and peace of mind.

All of our employees go through background checks and employment verification. 

No! You can cancel any time you wish. You will only sign our terms of agreement when you hire us.

In order to provide the highest quality cleaning, we ask that you provide a reasonably clutter-free home by picking up clothes, toys, etc.  If excess clutter is present, we do our best to clean around these areas. We do not clean display areas such as Lego’s.

In order to provide the most care and personalized service, homes are cleaned by one or two employees. Larger homes, initial cleans, deep cleans, move-in/outs cleans may have a team of two or more cleaners.

Most of the time our clients on a weekly or bi-weekly maintenance schedule will have the same Team Lead for each cleaning.  If your Team Lead is off work for your scheduled day, we will send another qualified, trained and trustworthy employee in her place.

We clean Monday through Friday between 8:30am and 4:00pm.  If you are the first appointment of the day, your team will arrive between 8:30am-9:00am.  If you are the second appointment of the day, we will provide you an approximate 1 hour time frame for arrival. 

No, most of our clients are not home when we clean. 

There are several options for us to enter if you are not home at the time of service. You may give us a key which will be stored in a secure location, you may hide a key in a designated location on the day of service, you may provide us a code for entry, or you may purchase a lockbox to be left on the door on the day of service.  If you work from home or prefer to be home when we clean, we do our best to clean around you.

We provide all of our own supplies and equipment to clean your home.  If you have a specific request, please let us know.

We love friendly pets.  If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort.  Please notify us if you have pets so we may note your work order. 

Payment is due the day of your cleaning.  You may pay with cash or check.  Checks are made payable to Brookwood Cleaning Services, Inc.  We accept debit and credit cards.

Tipping is never expected but always appreciated for excellent service. 

Our work is 100% satisfaction guaranteed.  If we fall short in meeting your expectations, please notify us within 24 hours of your cleaning and we will gladly return to re-clean any unsatisfactory areas.  Please keep in mind it is common for dust to resettle during initial cleans and deep cleans.  If we are unable to satisfy you after our re-clean, we will end our services going forward.

Yes!  Our best referrals are from our best clients.  You will receive $20 off your next service when you refer a friend who books a service with us.  It is the greatest compliment we can receive.

If your scheduled service falls on a holiday observed by Brookwood Cleaning Services, Inc., we will contact you in advance to let you know and do our best to reschedule your appointment on a date that will work for your schedule.  

Brookwood Cleaning Services, Inc. must always consider the safety of our employees during inclement weather.  There may be times we need to delay or cancel your scheduled cleaning.  Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning.

Your team will treat your home as if it were their own and exercise care when cleaning it. We realize accidents can occur and if we are responsible for any damage we will leave a note or contact you the day of the cleaning.  We will make every attempt to repair, replace or pay for any damage or breakage caused.  We assume no liability for damage including scratches to walls, floors or furniture, broken glass or heavy items not properly anchored to the wall prior to the start of each cleaning visit.  We asked that you notify us of any expensive valuables that should not be cleaned and they will be placed on our “do not clean” list in your work order.

During the summer, warmer temperatures heat up most homes.  For the safety of our employees, we request that you set the temperature in your home to 72 degrees or cooler the day of your cleaning.  If you would like our employees to adjust the temperature or turn it off before leaving, please leave a note on the kitchen counter.

We require both power and running water to effectively clean your home.  

Brookwood Cleaning Services, Inc. has invested time and money in the hiring, training and development of our employees.  By using our services you agree not to solicit for hire any staff member introduced by us.  If you hire and knowingly engage in a direct working relationship with any employee of Brookwood Cleaning Services, Inc., a $2,500 referral fee will be due immediately upon employment, regardless of employment terms.

Brookwood Cleaning Services, Inc. is a professional cleaning company with W-2 employees who are well trained, background checked, trustworthy professionals and paid accordingly.  We pay for bonding, general liability and worker’s compensation.  We pay all employees’ applicable federal and state taxes.  For your own protection, ensure the “professional” cleaning company you are considering has W-2 Employees and carries insurance on ALL of their employees.